Effective Date: July 2026

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At L&P Heating Solutions, we are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us for our plumbing services.

 

Who We Are

Business Name: L&P Heating Solutions
Address: Stapleton Road, Rainhill, Prescot, Merseyside, L35 4PY
Telephone: 07403 483934
Email: lpheatingsolutions@outlook.com

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

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Information We Collect

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Information You Provide Directly

When you contact us or use our services, you may provide us with personal information, including:

• Your name

• Email address

• Telephone number

• Property address

• Details about your enquiry or the plumbing services you require

• Any information you choose to include in contact forms, emails, or telephone conversations

 

Information We Collect Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and time spent on the website

• Date and time of your visit

• Referring website or search engine

• Information collected through cookies and similar technologies

We use this information to maintain website security, monitor website performance, improve user experience, and better understand how visitors use our website.

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How We Use Your Information

We use your personal information to:

• Respond to your enquiries.

• Provide quotations and plumbing services.

• Arrange appointments.

• Communicate with you regarding ongoing work.

• Process payments where applicable.

• Improve our website and customer experience.

• Meet our legal and regulatory obligations

 

Lawful Basis for Processing

Under UK GDPR, we process your personal data on one or more of the following lawful bases:

• Your consent.

• Performance of a contract.

• Compliance with legal obligations.

• Our legitimate interests in operating and improving our business.

 

Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties where necessary, including:

• Payment providers

• Accountants

• IT and website support providers

• Suppliers or subcontractors involved in completing your work

• Legal or regulatory authorities where required by law

All third parties are required to keep your information secure and confidential.

 

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and tax requirements.

 

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal data where appropriate.

• Restrict or object to the processing of your personal data.

• Request a copy of your personal data in a portable format, where applicable.

• Withdraw your consent at any time where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.

 

Cookies

Our website uses cookies and similar technologies to help the website function properly, remember your preferences, analyse website traffic, and improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

 

Website Analytics

We may use website analytics tools to understand how visitors use our website. These tools collect information such as pages visited, time spent on the website, browser type, and general location data. This information is aggregated and used to improve our website and services.

 

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

 

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

 

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

L&P Heating Solutions
Email: lpheatingsolutions@outlook.com
Telephone: 07403 484934